Post by account_disabled on Nov 29, 2023 7:39:28 GMT 1
Every business dreams of having golden customers. These customers are so interested in your brand that they'll write positive reviews online, spread the word among friends, open every marketing email, and line up to buy your product as soon as it's released. As a customer service employee, your job is to delight these customers and convert them into brand advocates. ACCESS NOW: A FREE RESOURCE OF CUSTOMER SERVICE EMAIL TEMPLATES This is hard enough in itself, but when you do it, what happens next? How do you ensure these people remain loyal to your company? Fortunately, your service team can take steps to retain loyal customers.
And when you’re proactive about customer retention, you’ll simultaneously convert new Phone Number List customers into loyal followers. Email is one of the best tools for converting and retaining customers. It is a flexible communication medium that helps businesses create delightful brand experiences and cultivate customer relationships. Read on to learn some valuable tips on using email to effectively nurture your customers. How to Use Email to Nurture Customers Pay Attention to When Your Email Is Sent. of emails are opened within the first hour of delivery. After hours, if the email hasn't been opened, it's less likely to be opened.
This means timing is crucial, as you need to send your emails while your customers are checking their inboxes. Research has found that Tuesday morning is the most effective time to send emails because open rates tend to be highest, as shown in the chart below. Email Open Rate Image Source It’s important to research your industry, though, because while Tuesday morning hours are average across all industries, if you’re in the or entrepreneurial field, weekend open rates tend to be higher. Additionally, you should look for opportunities to take advantage of major holidays and upcoming events.
And when you’re proactive about customer retention, you’ll simultaneously convert new Phone Number List customers into loyal followers. Email is one of the best tools for converting and retaining customers. It is a flexible communication medium that helps businesses create delightful brand experiences and cultivate customer relationships. Read on to learn some valuable tips on using email to effectively nurture your customers. How to Use Email to Nurture Customers Pay Attention to When Your Email Is Sent. of emails are opened within the first hour of delivery. After hours, if the email hasn't been opened, it's less likely to be opened.
This means timing is crucial, as you need to send your emails while your customers are checking their inboxes. Research has found that Tuesday morning is the most effective time to send emails because open rates tend to be highest, as shown in the chart below. Email Open Rate Image Source It’s important to research your industry, though, because while Tuesday morning hours are average across all industries, if you’re in the or entrepreneurial field, weekend open rates tend to be higher. Additionally, you should look for opportunities to take advantage of major holidays and upcoming events.