For example, let’s say an employee

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For example, let’s say an employee notices a discrepancy in their paycheck. They can resolve the issue by reporting it to an IVA instead of reaching out to HR. The individual might also turn to an IVA to update personal information (e.g., a new address or contact information). FACILITATE SELF-SERVICE CAPABILITIES Companies that implement self-service capabilities through AI can deliver on customer demands and improve CX.







Self-service means that customers don’t have to https://lastdatabase.com/ wait for a human agent for support. It also reduces the burden on employees to answer every inbound request. One way businesses can use AI to deliver round-the-clock support is through IVAs. Customers can text their inquiries to an IVA and receive immediate help through a well-programmed contact center AI.







Self-service capabilities give customers control over how they resolve issues. They can contact support at the best time for them via their preferred communication channel. In turn, the business saves money, can supplement human agents, and serve more customers. BOOST EMPLOYEE EFFICIENCY When companies give employees robust resources and efficient processes, they can better perform their jobs and support customers.